Delivery & Returns
Order and Dispatch Times
All the lamps, candle covers, treasures and meadow bouquets etc are hand made to order here in my Hebden Bridge studio. We do keep some stock on the shelves and if we have what you ordered already made we will send it in one or two days. If not, then we need a little time to make it. Some weeks are busier so please give us two weeks maximum. If there is something you need urgently, please get in touch and let me know and I can see what we can juggle.
If you have ordered wallpaper I aim to dispatch that within 2-3 working days. I try to keep all wallpaper in stock and ready to ship so unless it says otherwise in red on the page of the design that you want it means it is in stock and ready to ship.
The window film company aim to dispatch the same working day if ordered before 1pm.
Customs and Import Tax
If you live outside of the UK, you as the buyer are responsible for any customs and import tax that may be charged on arrival. Charges vary from country to country so it's impossible to say how much it might be.
I am not responsible for any delays at customs.
Returns
I want you to be 100% happy with your product and enjoy it for many years to come but if you are not, then you are welcome to return it within 28 days.
You will be responsible for the return postage costs unless the item is faulty or damaged.
If you have over ordered wallpaper rolls you are welcome to return them as long as they are still in the cellophane wrapping. I know sometimes it takes a while to get round to decorating so I am giving you six weeks to return any unused rolls. Remember though that the colours vary from batch to batch so it’s always good to hold on to some for repairs or touch ups.
Also remember I offer a lifelong replacement of parts for the lamps so just get in touch if you ever have a problem.
Please make your returns to the address below writing a note with your name or order number. Once I receive it, I will process your refund straight away. Once I made the refund the funds will take up to ten days to reach your account.
Hannah Nunn, Brooklyn Garage, Baker's Street (off Valley Road), Hebden Bridge, HX7 7BZ, United Kingdom
A guide to our Postage & Packing
Having a large range of products of different sizes and weights means there are a lot of variables to consider when calculating postage costs but we have done our best to offer them as accurately as we can. If there are any huge discrepancies, we will refund you. Below is a guide so you know roughly how long things might take to reach you under normal circumstances. Please bear in mind this doesn’t include the lead time to make the item and does not include any possible delays at customs.
UK
Single lamps, candle covers and small items will be posted Royal Mail first class.
Groups of lamps and wallpaper will be sent with ParcelForce, DPD of DHL on a tracked 24 hour service.
Prices range from £1.50 to £9.50 and will be calculated at the checkout, based on the subtotal of your order and your shipping address.
Europe
(Please note that you as the buyer are responsible for any customs and import tax that may be charged on arrival).
Candle covers and small items will be posted Royal Mail on a standard service untracked.
Single lamps will be posted Royal Mail on a standard tracked service.
Wallpaper and fabric will be posted with DHL which is usually 2-5 days.
Prices range from £3.25 to £30 and will be calculated at the checkout, based on the subtotal of your order and your shipping address.
US and Canada
(Please note that you as the buyer are responsible for any customs and import tax that may be charged on arrival).
Candle covers and small items will be posted Royal Mail on a standard service untracked.
Single lamps, candle covers and small items will be posted Royal Mail on a standard tracked service.
Wallpaper and fabric will normally be posted with a DHL which is usually 2-3 days.
Prices range from £4.20 to £45 and will be calculated at the checkout, based on the subtotal of your order and your shipping address.
Australia & New Zealand
(Please note that you as the buyer are responsible for any customs and import tax that may be charged).
Candle covers and small items will be posted Royal Mail on a standard service untracked.
Single lamps, candle covers and small items will be posted Royal Mail on a standard tracked service.
Wallpaper and fabric will normally be posted with a DHL which is usually 2-3 days.
Prices range from £4.50 - £75 and will be calculated at the checkout, based on the subtotal of your order and your shipping address.
Sustainable Shipping
I've been doing lots of research to try and find the greenest shipping options and ship with companies who are actively working to reduce their carbon footprint and not just offset it. Royal Mail are working to electrify their fleet and the majority of their delivering is done on foot. I also value our wonderful local post office and want to support it by sending my parcels through it.
For international orders and national wallpaper orders I'm using DHL's 'Go Green Plus' service which offers carbon reduced shipping via the use of Sustainable Aviation Fuel (SAF), a biofuel that is produced from renewable sources such as vegetable oils, animal fats, waste products, and agricultural crops. SAF is specifically designed to be used as a substitute for traditional jet fuel and can reduce greenhouse gas emissions by up to 80% compared to fossil fuels. DHL are also working to electrify their fleet and introduce bicycles and cargo bikes to reduce local pollutants. You can read more here.
